Job Title: IT Technician
Company: Great River Financial Services Inc.
Location: Surrey
Job Type: Full-Time
Industry: Information Technology & Services
Experience Level: Entry to Mid-Level
Salary: $20–$30 CAD per hour, depending on skill set and experience

About Us:

Great River Financial Services Inc. is a Canada-based technology and staffing solutions company with operations across North America. We specialize in Managed IT Services, Onsite Support, Break/Fix Solutions, and IT Staff Augmentation. In addition, we are at the forefront of innovation, offering AI-driven IT solutions and intelligent staffing services that help businesses optimize operations and achieve smarter growth. Our mission is to deliver dependable, cost-effective, and scalable technology solutions tailored to today’s dynamic business needs.

Job Description:

We are seeking a skilled and motivated IT Technician to join our growing technical support team. In this role, you will provide hands-on technical assistance and support for computer systems, hardware, software, and networking issues across a diverse client base throughout North America.

Key Responsibilities:

• Install, configure, and maintain desktops, laptops, printers, and related IT equipment

• Troubleshoot hardware, software, and networking issues (remote and on-site)

• Provide Tier 1 and Tier 2 technical support to end-users

• Assist with system upgrades, data backups, patch management, and cybersecurity compliance

• Maintain detailed documentation of support activities via ticketing systems

• Support break/fix field operations and managed IT services

• Collaborate with senior technicians and engineers on escalated issues and deployments

Qualifications:

• Diploma or degree in Computer Science, IT, or a related field

• 2+ years of hands-on experience in an IT support role

• Strong understanding of Windows OS, Office 365, and basic networking concepts

• Experience with Lenovo, Dell, and HP laptops preferred

• Skilled in diagnosing and resolving hardware issues and peripheral device configurations

• Familiarity with remote desktop tools and ticketing systems (e.g., ConnectWise, Zendesk)

• Excellent troubleshooting, communication, and documentation skills

• Valid driver’s license preferred (for onsite support roles)

Preferred Certifications:

• CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP)

• Experience working in MSP or break/fix environments

• Exposure to cloud platforms (Azure, Google Workspace, etc.)

Why Join Great River Financial Services Inc.?

• Be part of a growing IT services firm with clients across Canada and the U.S.

• Gain exposure to diverse technologies and enterprise environments

• Competitive hourly compensation: $20–$30 CAD/hour, based on skills and experience

• Opportunities for career advancement and certification support

• Contribute to AI-integrated IT service models shaping the future of tech support

How to Apply:

Please send your resume and a short cover letter to hr@thegreatriverfinancial.com with the subject line:
“IT Technician Application – [Your Name]”