Support Services
Top Talent Transformation
SALES SOLUTIONS
Working 24x7x365 GRFS Inc offers powerful and efficient cost-effective sales and telemarketing solutions to achieve your sales targets and realize your business objectives. Our trained and qualified customer facing agents represent you professionally on every call they make, turning every contact into a positive interaction that builds the reputation of your business while meeting your sales and telemarketing targets.
Our sales and telemarketing solutions are offered using Omni-channel support and include;
Direct Sales
Customer Acquisition
Customer Cross Sell and Upsell
Lead and Appointment Generation
Fundraising
Market research
Credit/Product Activation
SUPPORT SERVICES
Our Managed IT Services:
✔ Offer bilingual helpdesk support✔ Cover most North American time zones
✔ Include response and turnaround times guaranteed by Service Level Agreements
✔ Benefit from the expertise of our staff
✔ Are designed to make your life simple
Great River IT Managed Services
There are two main categories of services: Infrastructure/Desktop Management and Application Managed Services.Infrastructure and Desktop Management:
Our flexible infrastructure managed services include helpdesk support, infrastructure monitoring, remote and onsite support, IT security and scheduled services preventative maintenance programs.
Application Managed Services
Our application managed services allow us to understand your business processes as well as the software used to support the business process. We will then be able to recommend fixes and improvements based on our assessments.
Our IT Support Services
Break-Fix Maintenance
Our team specializes in troubleshooting and resolving hardware issues, whether the equipment is under warranty or not. We provide this service based on an agreed Service Level Agreement, ensuring prompt and effective resolution of your IT challenges.
Deskside Support
Whenever you face desktop hardware, software, or networking problems, we dispatch a skilled technician directly to your workspace to provide personalized assistance and get you back up and running.
Preventative Maintenance
To keep your critical systems, such as POS terminals, kiosks, and printers, operating at peak efficiency, we regularly send technicians to perform diagnostics and cleaning, ensuring optimal performance.
Smart Hands
For infrastructure work on servers, storage, and networking, we can provide onsite technicians who work under the remote direction of our specialized experts, delivering the expertise you need when you need it.
Asset Inventory
Our team gathers comprehensive information about your hardware and software assets, including make, model, serial numbers, and software versions, providing you with a detailed inventory to support your IT management efforts.
Project Coordination and Management
We can assist you in planning and executing IT projects, from pre-deployment activities to asset management, logistics, and reporting, ensuring the successful delivery of your technology initiatives.
Field Services
With our offices across Canada and a National Dispatch Center, we are well-equipped to deliver service excellence for a wide range of supported technologies. Our headquarters in Vancouver, BC serves as the hub for our regional offices, ensuring prompt, reliable support for customers nationwide.
APPOINTMENT SETTING
Appointment setting isn’t just a necessity, it’s an essential resource to help capture market share, build your business and achieve your revenue goals. By utilizing our services, we become a vital extension of your business. It eliminates the cost of recruiting, hiring, training and maintaining an in- house call center. Appointmentsetter gives you the peace of mind by doing the foot work for you.
FIVE REASONS WHY YOU SHOULD CHOOSE US FOR APPOINTMENT SETTING
- Your meetings are booked with the right decision maker.
- They have expressed a need, pain point or interest in your services.
- Your prospects have been thoroughly briefed and educated about your services and value proposition.
- They have agreed to meet with you and/or your representative at a specific time and date.
- Guaranteed Results. You only ever pay for qualified appointments and leads!
