You have:

• A passion for excellent customer service and for seeing others succeed.
• Strong verbal and written communication skills
• Problem-solving, critical thinking, and analytical skills
• Honesty & Integrity
• Comfort in making decisions independently.
• Attention to detail while also keeping in mind the big picture.
• A drive for meeting expectations and you strive to exceed expectations.
• An ability to successfully manage and complete multiple tasks within a deadline.
• A Diploma or Degree in Computer Science / Information Systems
• 2+ years’ experience as an IT field service technician
• A valid BC Driver’s License and access to a reliable vehicle that you can use for business.

The successful candidate will be responsible for:

• IT support relating to technical issues involving Microsoft’s core business applications,
• Supporting services for Microsoft-related technologies: Windows Server, Exchange, SQL, SharePoint, Azure, etc.
• Implementing and supporting disaster recovery solutions.
• Technical services, support, and troubleshooting at the network level: WAN and LAN connectivity, routers, firewalls, and security.
• Remote access solution implementation and support: SaaS, Secure Cloud Networks, VPN, Terminal Services,
• System documentation including system reviews and recommendations.
• Communicating with customers as required: keeping them informed of incident progress, and notifying them of impending changes, or agreed-upon outages.
• Maintaining client hardware and software inventories

Additional Expectations:

• Fast turnaround of customer requests.