IT Technician

IT Technician
Vancouver BC
Posted 10 months ago

You have:

  • A passion for excellent customer service and for seeing others succeed.
  • Strong verbal and written communication skills
  • Problem-solving, critical thinking, and analytical skills
  • Honesty & Integrity
  • Comfort in making decisions independently.
  • Attention to detail while also keeping in mind the big picture.
  • A drive for meeting expectations and you strive to exceed expectations.
  • An ability to successfully manage and complete multiple tasks within a deadline.
  • A Diploma or Degree in Computer Science / Information Systems
  • 2+ years’ experience as an IT field service technician
  • A valid BC Driver’s License and access to a reliable vehicle that you can use for business.

The successful candidate will be responsible for:

  • IT support relating to technical issues involving Microsoft’s core business applications,
  • Supporting services for Microsoft-related technologies: Windows Server, Exchange, SQL, SharePoint, Azure, etc.
  • Implementing and supporting disaster recovery solutions.
  • Technical services, support, and troubleshooting at the network level: WAN and LAN connectivity, routers, firewalls, and security.
  • Remote access solution implementation and support: SaaS, Secure Cloud Networks, VPN, Terminal Services,
  • System documentation including system reviews and recommendations.
  • Communicating with customers as required: keeping them informed of incident progress, and notifying them of impending changes, or agreed-upon outages.
  • Maintaining client hardware and software inventories

Additional Expectations:

  • Fast turnaround of customer requests.

Job Features

Job CategoryHardware

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