IT Support Technician:

Job type:  Full-time/Part Time/Contract

You have:

• A passion for excellent customer service and for seeing others succeed.
• Strong verbal and written communication skills
• Problem-solving, critical thinking, and analytical skills
• Honesty & Integrity
• Comfort in making decisions independently.
• Attention to detail while also keeping in mind the big picture.
• A drive for meeting expectations and you strive to exceed expectations.
• An ability to successfully manage and complete multiple tasks within a deadline.
• A Diploma or Degree in Computer Science / Information Systems
• 2+ years’ experience as an IT field service technician
• A valid BC Driver’s License and access to a reliable vehicle that you can use for business.

The successful candidate will be responsible for:

• IT support relating to technical issues involving Microsoft’s core business applications,
• Supporting services for Microsoft-related technologies: Windows Server,
• Implementing and supporting disaster recovery solutions.
• Technical services, support, and troubleshooting at the network level: WAN and LAN connectivity, routers, firewalls, and security.
• Remote access solution implementation and support: SaaS, Secure Cloud Networks, VPN, Terminal Services,
• System documentation including system reviews and recommendations.
• Communicating with customers as required: keeping them informed of incident progress, and notifying them of impending changes, or agreed-upon outages.

Additional Expectations:

• Fast turnaround of customer requests.
• Competency with ticketing systems and Remote Management and Monitoring Software
• Improving customer service, their perception, and satisfaction.
• Ability to work in a team and communicate effectively via email and virtually.
• Escalating service issues that cannot be completed within agreed service levels.
• Entering all work as a service ticket.
• Improving internal processes to streamline support, reduce costs, and improve overall.
• Reviewing IT publications and online materials to remain up to date with current and future technologies emerging in the industry.

Knowledge/Skills/Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Interpersonal skills such as:

Telephony, Communication, Active Listening, and Customer-Care.

• Diagnosis of technical issues.
• Self-motivated multitasker
• Adapt to rapidly changing environments.
• Technical awareness: the ability to match resources to technical issues appropriately.
• Service awareness of all organization’s key IT services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide IT services.
• Above-average typing skills

Job Types: Full-time, Part-time, Permanent, Contract

Salary: $16.00-$22.00 per hour

Schedule:

• 8-hour shift

Ability to commute/relocate:

• reliably commute or plan to relocate before starting work (required)

Application question(s):

• What is the best Email Id and Phone number to connect with you? Please mention both.
• What is your Visa Status?

Experience:

• IT field service technician: 1 year (preferred)
• Computer hardware: 1 year (preferred)

License/Certification:

• Driving License (preferred)

Work Location: In person