IT Support Technician

IT Technician
Richmond BC
Posted 10 months ago

Top Talent Transformations

IT Support Technician:

Job type:  Full-time/Part Time/Contract

You have:

  • A passion for excellent customer service and for seeing others succeed.
  • Strong verbal and written communication skills
  • Problem-solving, critical thinking, and analytical skills
  • Honesty & Integrity
  • Comfort in making decisions independently.
  • Attention to detail while also keeping in mind the big picture.
  • A drive for meeting expectations and you strive to exceed expectations.
  • An ability to successfully manage and complete multiple tasks within a deadline.
  • A Diploma or Degree in Computer Science / Information Systems
  • 2+ years’ experience as an IT field service technician
  • A valid BC Driver’s License and access to a reliable vehicle that you can use for business.

The successful candidate will be responsible for:

  • IT support relating to technical issues involving Microsoft’s core business applications,
  • Supporting services for Microsoft-related technologies: Windows Server,
  • Implementing and supporting disaster recovery solutions.
  • Technical services, support, and troubleshooting at the network level: WAN and LAN connectivity, routers, firewalls, and security.
  • Remote access solution implementation and support: SaaS, Secure Cloud Networks, VPN, Terminal Services,
  • System documentation including system reviews and recommendations.
  • Communicating with customers as required: keeping them informed of incident progress, and notifying them of impending changes, or agreed-upon outages.

Additional Expectations:

  • Fast turnaround of customer requests.
  • Competency with ticketing systems and Remote Management and Monitoring Software
  • Improving customer service, their perception, and satisfaction.
  • Ability to work in a team and communicate effectively via email and virtually.
  • Escalating service issues that cannot be completed within agreed service levels.
  • Entering all work as a service ticket.
  • Improving internal processes to streamline support, reduce costs, and improve overall.
  • Reviewing IT publications and online materials to remain up to date with current and future technologies emerging in the industry.

Knowledge/Skills/Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Interpersonal skills such as:

Telephony, Communication, Active Listening and Customer-Care.

  • Diagnosis of technical issues.
  • Self-motivated multitasker
  • Adapt to rapidly changing environments.
  • Technical awareness: the ability to match resources to technical issues appropriately.
  • Service awareness of all organization’s key IT services for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide IT services.
  • Above-average typing skills

Job Types: Full-time, Part-time, Permanent, Contract

Salary: $16.00-$22.00 per hour

Schedule:

  • 8-hour shift

Ability to commute/relocate:

  • reliably commute or plan to relocate before starting work (required)

Application question(s):

  • What is the best Email Id and Phone number to connect with you? Please mention both.
  • What is your Visa Status?

Experience:

  • IT field service technician: 1 year (preferred)
  • Computer hardware: 1 year (preferred)

License/Certification:

  • Driving License (preferred)

Work Location: In person

 

Job Features

Job CategoryHardware

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