Job Type: Full-time/Part Time

Salary- 20 CAD to 30 CAD/Hour

About Us:
Great River is a forward-thinking technology solutions provider, committed to helping businesses optimize and secure their IT systems. We pride ourselves on our exceptional customer service, innovative solutions, and continuous learning culture. We’re looking for a skilled and proactive IT Technician to join our team and help us deliver outstanding technical support and system management for our growing client base.

Job Overview:
As an IT Technician, you’ll provide both remote and on-site technical support to our clients. You will troubleshoot hardware and software issues, manage network configurations, and maintain IT systems. The ideal candidate has a problem-solving mindset, strong communication skills, and the ability to work independently as well as in a team.

Responsibilities:

• Provide timely, accurate, and professional support to end-users by troubleshooting hardware, software, and network-related issues.
• Install, configure, and maintain IT hardware and software.
• Manage network configurations, including routers, switches, and firewalls.
• Perform system updates, backups, and routine maintenance to ensure optimal performance.
• Document issues and resolutions, and maintain accurate records in our ticketing system.
• Assist with onboarding new users and setting up workstations.
• Support in deploying and managing company-wide software solutions.
• Collaborate with other team members on projects and provide IT support during special events.

Qualifications:

• Proven experience as an IT Technician or in a relevant role.
• Proficiency in Windows, macOS, and Linux operating systems.
• Familiarity with network security, TCP/IP protocols, and basic firewall configurations.
• Knowledge of Active Directory, Office 365, and common cloud services.
• Excellent problem-solving skills and attention to detail.
• Strong interpersonal skills and ability to explain technical issues in non-technical terms.
• Relevant certifications (e.g., CompTIA A+, Network+, or equivalent) are a plus.

Benefits:

• Competitive salary and performance bonuses
• Health, dental, and vision insurance
• Paid time off and company holidays
• Opportunities for career advancement and professional development
• A dynamic, inclusive work environment

How to Apply:
Please submit your resume and a brief cover letter detailing your experience and interest in the role.

Great River is an equal-opportunity employer and encourages candidates of all backgrounds to apply. We look forward to hearing from you!